EI Return - No Child Support Deductions requested
From 1st April 2026, Inland Revenue will reject a payday filing return where an employee has a CSD - Child Support Deduction included in the payroll but is not registered as a Liable Parent with Inland Revenue.
185: No child support deductions requested
Payroll confirmers and contacts are notified about the error by email, the Subject is 'Payday Filing Rejected - Action Required'.
Your employees have been paid, but the tax information has not been accepted by Inland Revenue and must be corrected by processing an adjustment payroll within 48 hours of the pay date.
Discuss with your employee(s), the CSD - Child Support deduction must be refunded to them. No more Child Support can be processed. They may need to contact Inland Revenue.
No other payruns that contain the person(s) with the 185: error can be confirmed until this has been corrected.
Delays in submitting any of your payday filing due to these rejections could incur additional costs.
For more information here Inland Revenue Child Support
Checking the error
- Go to Tax > Payday Filing History
- Status will be 'Rejected'
- Under Errors > Note the Person(s)
- Select the Payrun number to go to the Payroll Summary page
- Selecting each Person's name to go to their Timesheet entry page
- Note the amount of CSD that was deducted in that pay
Correcting the error
- Go to Payroll > 1. Open > Adjust a previous Payroll
- Payroll to be adjusted > will display the first payrun number with errors by default
- Select > Open adjustment payroll
- Select > each Person's name
- Enter > -1 in Qty box
- Select > CSD from the Description field
- Enter > Rate must be the same as their deduction
- ADD
- Correct everyone listed in Timesheet Entry page
- Review and Confirm adjustment payroll
- The refund and fees will be processed in our next banking
- Refiling to Inland Revenue will be done by iPayroll
- If your Tax Setting is 'Manage Own Tax' you will need to be connected to Inland Revenue for iPayroll to refile on your behalf
- When the payroll is CLOSED, a payslip(s) will be available to your employee(s).
Timesheet Templates
You must remove the CSD- Child Support Deduction, as the payday filling will reject every time it is sent to Inland Revenue.
- Go to People > View People
- Select > Person's name
- Go to the Person's Timesheet Template
- Select > CSD - Child Support Deduction
- Select > Remove
- Select > Remove Transaction
Next day
- Go to Tax > Payday Filing History
- Status should now be "Accepted successfully"
Tax > Payday Filing History
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