iPayroll manages any issues for any clients we are a PAYE Intermediary for.

This article is for customers who manage their own tax and have received an Unauthorised Delegation error when a payday file has been submitted.

If your tax is managed by iPayroll, see Unauthorised Delegation for PAYE Intermediary Clients.

1. The myIR Owner will need to update the myIR permissions for this myIR user or
   
2. Change the connection in iPayroll and 
   
3. Resend the payday file
   

Update a myIR user's permissions in myIR

The myIR Owner must log into myIR and change the myIR user’s permissions.

Inland Revenue have instructions for a myIR owner to grant access to other myIR users:

1. Grant EMP access to your employee. The tax type required is Payroll Returns and should end in the letters EMP.
   
2. Resend the payday file
   

Other Inland Revenue articles that may be of use:

• myIR Secure Online Services
• Create web logon access for a myIR account
• Give access to your payroll account in myIR
• Get access to an account as a nominated person
• Let someone act on your behalf
  

Change the connection credentials in iPayroll

If you need to change the connection credentials, for example, you need to enter the myIR Owner's credentials instead of the current credentials, you can disconnect from the IR and then connect with the new credentials.

The user who can perform this action must be a Paymaster who has access to all employees.

To disconnect and reconnect from the Inland Revenue

1. In iPayroll, go to Tax > Tax Options.
   You will see the connection status at the top of the page.
   
2. Click Disconnect.
   A Confirm Disconnect prompt displays.
3. Click Disconnect.
   The connection status updates.
   
4. Click Connect.
   The myIR login page is displayed.
   
5. Enter the myIR login details of the person who has payday filing permissions.
   Note: This can either be the myIR Owner's credentials, or another myIR user who has been given payday filing permissions by the myIR Owner.
6. Click Login.
   Your new connection should now be established
7.  Resend your payday file.

Resend the payday file

The user who can perform this action must be a Paymaster who has access to all employees.

If there is more than one file to send, the Send button will only be active on the oldest file. Once that file has been Submitted Successfully, the next file will be available to send.

Overnight, the payday file will be processed by IR. The next day, if the status does not update from Submitted Successfully to Accepted Successfully within a day, it is likely the IR have chosen to review the payday files further.

1. Go to Tax > Payday Filing History.
   You will see the rejected payday file in the Payday Filing History table.
   
2. Click Send.
   The Status should update to Submitted Successfully.
3. Repeat step 2 until all unsent payday files have been Submitted Successfully.