Unable to Submit status

Unable to Submit status

Note: This article is for clients who manage their own tax and have received an Unable to Submit status when a payday file has been submitted.

iPayroll manages any issues for any clients we are a PAYE Intermediary for.

This error generally occurs because a connection did not exist at the time iPayroll attempted to send your payday files.

If this happens, you need to reconnect to the Inland Revenue (IR), and once connected, resend your payday file(s) that failed to send.

The other reason for the Unable to Submit status is if a payday file was unable to be submitted because a previous file had failed to send or had been rejected.

Connect to myIR

Note: The user who can perform this action must be a Paymaster who has access to all employees.

  1. In iPayroll, go to Tax > Tax Options.
    You will see the connection status at the top of the page.
  2. Click Connect.
    The myIR login page is displayed.
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  3. Enter the myIR login details of the person who has payday filing permissions.
    Note: This can either be the myIR Owner's credentials (who automatically has payday filing permissions), or another myIR user who has been given payday filing permissions by the myIR Owner.
    Note: See Assign permissions in myIR for instructions on how to assign permissions to a user other than a myIR Owner.
  4. Click Login.
    Your new connection should now be established.

Note: You can also connect to myIR from the Warning message in Tax > Payday Filing History.

Resend the payday file

Once a connection is established, with a myIR user who has payday filing permissions in myIR, you will then need to resend your payday file manually.

Note: The user who can perform this action must be a Paymaster who has access to all employees.

Note: If there is more than one file to send, the Send button will only be active on the oldest file. Once that file has been Submitted Successfully, the next file will be available to send.

To resend a payday file

  1. Go to Tax > Payday Filing History.
    You will see the payday file in the Payday Filing History table.
  2. Click Send.
    The Status should update to Submitted successfully.
  3. Repeat step 2 until all unsent files have been submitted successfully.

The initial status for an accepted payday file is Submitted successfully. Overnight, the payday file will be processed by IR. The next day, you should expect to see the status update to Accepted successfully. This is the final status for a payday file.

Note: If the status does not update from Submitted successfully to Accepted successfully within a day, it is likely the IR have chosen to review the payday files further.

Previous EI return(s) failed to submit successfully

Payday files for EI returns are required to be sent in order. If a payday file fails to send, or is rejected, the next payday file cannot be submitted until the issue with the first payday file is resolved.

Previous file was unable to be submitted

If the previous file was unable to be submitted because of a connection issue, once the connection is restored, and the first payday file has been successfully submitted, you will then be able to send the next payday file and so on.

Previous file was rejected

If the previous file was rejected by the IR, you will need to contact the IR to find out how you can resolve the issue with the rejected payday file. Once the issue is resolved, and you have successfully submitted the rejected payday file, you will then be able to send the next payday file and so on.

See Payday filing troubleshooting for other articles on rejected payday files.

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