An authentication failure indicates that the myIR credentials used to send the payday file are not valid.

It is possible that the user who is currently connected with their myIR credentials in iPayroll has since been deactivated as a user in myIR.

If this is the case, you need to reset the connection to the Inland Revenue in iPayroll, by disconnecting and reconnecting to myIR, using the credentials of an active myIR user who has payday filing permissions in myIR.

You will probably also need to update the tax contact for this organisation.

• Disconnect from Inland Revenue in iPayroll
• Assign permissions in myIR
• Reconnect to myIR from iPayroll
• Resend the payday file
• Update the tax contact

Disconnect from Inland Revenue in iPayroll

Note: The user who can perform this action must be a Paymaster who has access to all employees.

1. In iPayroll, go to Tax > Tax Options.
   You will see the connection status at the top of the page.
   
2. Click Disconnect.
   A Confirm Disconnect prompt displays.
3. Click Disconnect.
   The connection status updates.
   

Assign permissions in myIR

In order for Inland Revenue to accept your payday files, the person whose myIR login is used to connect in iPayroll must have payday filing permissions set in myIR.

Make sure the user who will create the connection in iPayroll has payday filing permissions.

If the myIR Owner is the person whose credentials are used to connect in iPayroll, no further change is required in myIR, as the myIR Owner already has payday filing permissions set.

If, however, the person whose credentials will be used to connect in iPayroll is not the myIR Owner, the myIR Owner must give permission to that user in myIR.

Inland Revenue (IR) instructions for granting access

Inland Revenue have instructions for a myIR owner to grant access to other myIR users:
Give access to your payroll account in myIR.

Grant EMP access to your employee. The tax type required is Payroll Returns and should end in the letters EMP.

Other Inland Revenue articles that may be of use:

• myIR Secure Online Services
• Create web logon access for a myIR account
• Give access to your payroll account in myIR
• Get access to an account as a nominated person
• Let someone act on your behalf

Reconnect to myIR from iPayroll

The reconnection then needs to be completed by a user whose myIR credentials have payday filing permissions.

Note: The user who can perform this action must be a Paymaster who has access to all employees.

1. In iPayroll, go to Tax > Tax Options.
   You will see the connection status at the top of the page.
   
2. Click Connect.
   The myIR login page is displayed.
   
3. Enter the myIR login details of the person who has payday filing permissions.
   Note: This can either be the myIR Owner's credentials, or another myIR user who has been given payday filing permissions by the myIR Owner.
4. Click Login.
   Your new connection should now be established.
   

Note: The connection will display which iPayroll user entered myIR user details to connect to the Inland Revenue. As we do not store the myIR credentials entered into myIR, we are unable to advise which myIR user details were entered.

Resend the payday file

Once a connection is established, with a myIR user who has payday filing permissions in myIR, you will then need to resend your payday file manually.

Note: The user who can perform this action must be a Paymaster who has access to all employees.

To resend a payday file

1. Go to Tax > Payday Filing History.
   You will see the rejected payday file in the Payday Filing History table.
   
2. Click Send.
   The Status should update to Submitted successfully.
3. Repeat step 2 until all unsent payday files have been submitted successfully.

The initial status for an accepted payday file is Submitted successfully. Overnight, the payday file will be processed by IR. The next day, you should expect to see the status update to Accepted successfully. This is the final status for a payday file.

Note: If the status does not update from Submitted successfully to Accepted successfully within a day, it is likely the IR have chosen to review the payday files further.

Update the tax contact

You need to make sure the tax contact is kept up to date, in case the IR needs to contact you in regards to your payday files.

The tax contact details are included in each Employee Information (EI) payday file.

Note: The user who can perform this action must be a Paymaster who has access to all employees.

1. In iPayroll, go to Tax > Tax Options and scroll to the Tax Contact section.
2. Update the tax contact details.
   Note: Position is optional, but all other tax contact fields are mandatory.
3. Select Save.