ANZ Fileactive Service Customers

ANZ Fileactive Service Customers


The ANZ Fileactive payment method uses a direct connection between iPayroll and ANZ. It has removed the need for a direct debit authority and a Payroll Letter of Credit. 
You will still have up to 3pm or 4pm on payday to confirm your payroll.  After 4pm you can still confirm up to 4.30pm with a late confirmation fee of $35 plus GST added.
iPayroll will send the payroll files to ANZ as part of our automated banking processes commencing at 3.45pm and 4.45pm each business day.
Your payroll transactions will be processed directly from cleared funds in your bank account. If your bank account has insufficient funds (even by a few cents) the whole file will be rejected by ANZ. No payments will be made to your employees and no amounts will have been withdrawn from your bank account.
It is essential that you always check the Total payment to be made figure which will be shown at Payroll > 4. Confirm > Confirm Payroll.
You will receive an automated email notification from iPayroll if your payroll file is rejected. ANZ processing times may mean that these email notifications are sent after hours. The email will be sent to the email addresses listed in the Setup > Organisation Details page as well the user(s) who confirmed the rejected payroll. Therefore,  it is important that you review these email addresses to ensure they include everyone you wish to be notified in the event of the payroll file being rejected by ANZ.

New payment method

If your ANZ Fileactive form has been received and validated by ANZ, you will have a new payment method ‘File Sent on Your Behalf’.  

Setup > Organisation > Payment Details 






Once you have confirmed the payroll it will be automatically sent to ANZ for processing in either the 3.45pm or 4.45pm automated banking process on pay day.  The payroll will be processed directly from your cleared funds bank account balance. 

Therefore it is essential that you always check that you have sufficient available funds in your bank account to cover the total payment to be made figure which will be shown at Payroll > 4. Confirm > Confirm Payroll once the payroll has been confirmed. 

Confirm page 


Rejected payroll files 

If ANZ rejects the payroll file (e.g. for insufficient funds), the payroll will be automatically unconfirmed.  iPayroll will send an automated email to the confirmer(s) of the payroll and organisation email contacts. No payments will have been made to your employees and no amounts have been withdrawn from your bank account.

The reason for the rejection and instructions on how to fix the issue and resubmit the file will be displayed on the Payroll Confirm page. 

An ANZ Fileactive rejection fee of $100 (plus GST) will be added to the payroll fee.

Once you have fixed the issue, you will have up to 9.00pm to click the Confirm and Resubmit button on the Payroll Confirm page to send the payroll file to ANZ for processing. After 9.00pm you will not be able to resubmit the file and your employees will not be paid.

If the resubmitted file is rejected again by ANZ, you will need to contact our Helpdesk for assistance (instructions are in the email). Depending on the time of day that the second rejection occurs, we may be able to change the payment method to another option for employees to be paid.

If you miss the 9.00pm deadline, you will need to contact our Helpdesk the following morning who can change the Pay Day and manually submit the file to ANZ for urgent payment. You will not have to wait until the 3.45pm automated banking process starts.  


Reject email 


Invalid Bank Accounts - redirect 


If ANZ rejects a bank account in your file (e.g. invalid bank and branch), the invalid account will be replaced in the ANZ file with your bank account (as displayed in Setup > Organisation page) and resubmitted to ANZ for payment. 
Only the employee(s) with an invalid account will not have been paid. 
The amount(s) have been redirected to your bank account. You will need to arrange payment to the employee(s) and to correct the bank account(s) in the Personal Details page(s) before you intend to process the next pay.
A warning message will be displayed on Payroll > Confirm > Confirm Payroll with all the details.
iPayroll will send an automated email to the confirmer(s) of the payroll and organisation email contacts.

Your ANZ Bank Statement

Your ANZ bank statement will only show one lump sum withdrawal amount (being the total payroll value including net pay, tax and fees)  with the reference IPAYROLL LIMITED. You can use the Reports > Financial > General Ledger Posting report or Payroll > 3.Check > Payroll Control to obtain the split of these components.

If you are using the Xero interface there will still be 3 separate bills sent to Xero, but you will need to manually match these against the one aggregate withdrawal in your Xero bank feed. See the link to our Xero Help article above.

Payroll Control 

Payroll > 3.Check > Payroll Control




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