Note: This article is for clients who iPayroll manages tax for and who have received an unauthorised delegation error when a payday file has been submitted.
If you manage your own tax, see the Unauthorised Delegation error article.
If you see a 4 : Unauthorised Delegation error for a payday file in the Tax > Payday Filing History report, this is because either:
- You are an existing client of iPayroll, where iPayroll manages your tax, and your myIR owner has not allowed third party access in myIR, or
- You are a new client to iPayroll, and your business is not yet linked to iPayroll as your PAYE Intermediary
In either case, iPayroll does not have permission to retrieve any updates from the Inland Revenue (IR) about the payday files we have submitted on your behalf.
When our system requests an update on the status of your payday files from IR, as we do not have permission, the IR's system returns the 4 : Unauthorised Delegation error response.
If you are an existing client, you need the business owner (myIR owner) to allow access to third parties in myIR. This will allow iPayroll to receive updates from IR of the payday files we have submitted on your behalf.
Note: If you are a new client to iPayroll, you do not need to do anything. Once iPayroll has linked your business to our PAYE Intermediary Service, the status of your payday files will be updated.
Allow Third Party Access in myIR
Important: The person who can perform this instruction must be the myIR owner, as only the myIR owner can manage third party access in myIR.
- Log into myIR.
- Select the Settings menu option.
You will see the Home > Logon settings page with the Profile tab selected.
- Select Manage third party access from the I want to ... menu.
You will see the Home > Logon settings > Third party access page.
- Select Yes to allow third party access.
iPayroll is updated daily with payday file statuses from the IR. Once third party access is provided, you will then see the updated statuses in the Tax > Payday Filing History report.
Note: It may take up to a day for the payday file statuses to initially update once you have provided third party access.