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Disable Two-Factor Authentication For a User

This article is for Paymasters, Primary Group users, Primary Partner users and Primary Affiliate users.

Note: You only need to disable two-factor authentication (2FA) for a user if the user is unable to log into iPayroll.

If the user can log into iPayroll, they can disable their own 2FA. See Disable or reset two-factor authentication and Disable or reset two-factor authentication in the Kiosk on a smartphone.

Disabling 2FA essentially means removing the 2FA from the user's iPayroll account.

If the user can't log into iPayroll, you will need to remove 2FA from their account on their behalf. The user can then set up 2FA again, if required.

Note: If 2FA is compulsory for a user, you will need to reset two-factor authentication for a user.

This article covers:

Disable 2FA For an Organisation User

A Paymaster can disable 2FA for an Organisation user.

  1. Go to Setup > Users.
  2. Select either:
    • the user's hyperlink, or
    • the Pencil icon for that user.
  3. Select the Two Factor Authentication sub-menu.
  4. Select Disable.
    The Confirm Disable Two Factor Authentication Message displays.
  5. Select Confirm.
    A success message displays confirming 2FA has been disabled for the user.

Note: The user can now log into iPayroll, and set up 2FA again if they want to.

Note: If a Paymaster requires their 2FA to be disabled, and there is no other Paymaster available to disable 2FA on their behalf, or this is the Primary Paymaster, the Paymaster should contact the iPayroll Helpdesk.

 Disable 2FA For a Kiosk User

A Paymaster can disable 2FA for a Kiosk user.

  1. Go to People > View People.
  2. Select the person whose account you need to remove 2FA from.
  3. In the Personal Details page, below the sub-menus, select Disable 2FA.
    The Confirm Disable Two Factor Authentication Message displays.
  4. Select Confirm.
    A success message displays confirming 2FA has been disabled for the user.

 Note: The user can now log into their Kiosk, and set up 2FA again if they want to.

Disable 2FA For a Group, Partner or Affiliate User

A Primary Group, Partner or Affiliate user can disable 2FA for a Group, Partner or Affiliate user.

  1. Select the Users tab.
  2. Select either:
    • the user's hyperlink, or
    • the Pencil icon for that user.
  3. Select the Two Factor Authentication sub-menu.
  4. Select Disable.
    The Confirm Disable Two Factor Authentication Message displays.
  5. Select Confirm.
    A success message displays confirming 2FA has been disabled for the user.

Note: The user can now log into iPayroll, and set up 2FA again if they want to.

Note: If a Primary Group, Partner or Affliliate user requires their 2FA disabled, the Primary Group, Partner or Affiliate user should contact the iPayroll Helpdesk.

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