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Disable Two-Factor Authentication For a User

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This article is for Paymasters, Primary Group users, Primary Partner users and Primary Affiliate users.

If 2FA is optional for a user, and they need to change or remove their existing 2FA setup, they can disable their 2FA. See Disable or reset two-factor authentication and Disable or reset two-factor authentication in the Kiosk on a smartphone.

Disabling 2FA essentially means removing the 2FA from the iPayroll account. A user can then choose to set it up again.

A user cannot disable their own 2FA if they are unable to log into iPayroll.

In this instance, you will need to remove 2FA from their account on their behalf.

Note: If 2FA is compulsory for a user, you will need to reset two-factor authentication for a user.

The user can then set up 2FA again, if required.

This article covers:

Disable 2FA For an Organisation User

A Paymaster can disable 2FA for an Organisation user.

  1. Go to Setup > Users.
  2. Select either:
    • the user's hyperlink, or
    • the Pencil icon for that user.
  3. Select the Two Factor Authentication sub-menu.
  4. Select Disable.
    The Confirm Disable Two Factor Authentication Message displays.
  5. Select Confirm.
    A Success Message displays confirming 2FA has been disabled for the user.

Note: The user can now log into iPayroll, and set up 2FA again if they want to.

Note: If a Paymaster requires there 2FA to be disabled, and there is no other Paymaster available to disable 2FA on their behalf, the Paymaster should contact the iPayroll Helpdesk.

 Disable 2FA For a Kiosk User

A Paymaster can disable 2FA for a Kiosk user.

  1. Go to People > View People.
  2. Select the person whose account you need to remove 2FA from.
  3. In the Personal Details page, below the sub-menus, select Disable 2FA.
    The Confirm Disable Two Factor Authentication Message displays.
  4. Select Confirm.
    A Success Message displays confirming 2FA has been disabled for the user.

 Note: The user can now log into their Kiosk, and set up 2FA again if they want to.

Disable 2FA For a Group, Partner or Affiliate User

A Primary Group, Partner or Affiliate user can disable 2FA for a Group, Partner or Affiliate user.

  1. Select the Users tab.
  2. Select either:
    • the user's hyperlink, or
    • the Pencil icon for that user.
  3. Select the Two Factor Authentication sub-menu.
  4. Select Disable.
    The Confirm Disable Two Factor Authentication Message displays.
  5. Select Confirm.
    A Success Message displays confirming 2FA has been disabled for the user.

Note: The user can now log into iPayroll, and set up 2FA again if they want to.

Note: If a Primary Group, Partner or Affliliate user requires their 2FA disabled, the Primary Group, Partner or Affiliate user should contact the iPayroll Helpdesk.

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