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Disable or Reset Two-Factor Authentication in the Kiosk on a Smartphone

Use these instructions to disable or reset two-factor authentication if you access the Kiosk using a smartphone.

Note: If you do not access the Kiosk using a smartphone, see Disable or Reset Two-Factor Authentication.

Note: If you have installed the iPayroll Kiosk app, you still need to log into the iPayroll Kiosk using your preferred smartphone browser in order to remove two-factor authentication (2FA).

You may want to disable (optional 2FA) / reset (compulsory 2FA) your two-factor authentication, for example, if you think your device, that has your authenticator app, has been compromised.

The only difference if 2FA is compulsory is, the next time you log into iPayroll, you will be required to set up your 2FA again.

This article covers:

 Disable Your Two-Factor Authentication

Note: If you are unable to log into iPayroll, you will need to contact your employer to ask your employer to disable your 2FA on your behalf.

  1. Log into the Kiosk from your smartphone.
  2. Select the Profile icon.
    Profile.png
    The Details tab of your profile displays.
  3. Select the 2FA tab.
  4. Select the > to the right of Disable Two Factor Authentication.
    The Are you sure you want to disable two factor authentication? Message displays.
  5. Select ✔.
    A success message displays confirming two-factor authentication has been disabled.

Note: You can now set up two-factor authentication again, if required.

 Reset Your Two-Factor Authentication

Note: If you are unable to log into iPayroll, you will need to contact your employer to ask your employer to reset your 2FA on your behalf.

  1. Log into the Kiosk from your smartphone.
  2. Select the Profile icon.
    Profile.png
    The Details tab of your profile displays.
  3. Select the 2FA tab.
  4. Select the > to the right of Reset Two Factor Authentication.
    The Are you sure you want to reset two factor authentication? Message displays.
  5. Select ✔.
    A success message displays confirming two-factor authentication has been reset.

Note: You can now set up two-factor authentication again. If you logout prior to setting up your 2FA again, the next time you log into the Kiosk, you will be required to setup 2FA.

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